Thank you for shopping with Glow & Paws! We want you and your pets to be completely happy with your purchase. If you are not satisfied, here's our policy:
Returns:
- You may return most unused, unopened, or undamaged items within 30 days of delivery.
- To be eligible, items must be in their original packaging.
- Some items cannot be returned for hygiene purposes (e.g., skincare products once opened).
Refunds:
- Once we receive and inspect your return, we will notify you of the approval status.
- Approved refunds will be processed to the original payment method within 5-7 business days
- Shipping cost are non-refundable, unless the return is due to a defective or incorrect product
Exchanges:
- If you received a defective or damaged product, we'll be happy to exchange it for the same item.
- Please contact us at info@glowandpaws.com within 7 days of delivery for assistance.
How to Return:
- Email us at info@glowandpaws.com with your order number and reason for your return
- We'll provide instructions and a return shipping address
- Pack your items securely to prevent damage during shipping
Contact us:
Questions? We're happy to help!
info@glowandpaws.com
